Backend events are a very cool feature! They can be a bit tough to set up though, but with the steps in this article you should be able to do this. Wondering what a backend event is? Read more here.

To start troubleshooting your backend events go to:

Management -> Pixel -> Troubleshoot Pixel -> Received Backend Events

On this page, you will see two tables:

Received Backend Events:

This table displays all the backend events you've sent us with the event data. An important column here is Matched Successfully. If this column is true, then that means that we have been able to connect your backend event successfully. If it is false, then that means we never received the web counterpart for which you are trying to send a backend event. You can debug this further by looking at the table below.

Received Reference Events:

This table displays all the reference events we've received. These are the web events for which you are trying to send additional backend events. The event ID in this table should match that of the reference_id for your backend event. If this is not the case, then your backend event will not be processed correctly.

Happy debugging!